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OLSAS GPA does not include 2 grades from my fall semester

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I've been waiting for a week for them to update my CGPA and academic background. I log in today and see that it is lower than i expected it to be. I check and they only included 3 grades out of 5 for the fall semester (2020). The two courses that they are missing does not even appear in my academic background.

I confirmed with my school that they did in fact have all 5 marks there when they sent it. Somehow, OLSAS just didnt upload 2 of grades. 

When i called OLSAS, their reply was "we dont know". Just message us through SAM. 

I am kind of freaking out right now. Wondering if this has happened to anyone? how to resolve the issue etc.




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