This is an issue.
The following is one of the requirements of applicants using OLSAS:
Having agents edit your autobiographic and personal submissions violates this requirement. As other have mentioned, Queen's could probably compare your LSAT writing sample to your submitted autobiographical/personal submissions and deduce that they weren't "authored solely and entirely by you."
It's one thing to ask someone you know for feedback on your writing and make adjustments. It's another thing entirely to hire application agents.
I emailed again and asked what the "World" waitlist meant and heard back that it is for non-residents of NS. So everyone should have received their waitlist rankings June 18. I definitely didn't receive it that day, so maybe their email didn't go through. Another possibility is that they haven't sent out the resident waitlist yet.
I spent 25 hours with him and our time together was hugely beneficial for me. While I spent the vast majority of my time with him learning LG, the 3-4 hours we spent on RC was extremely helpful. I'd definitely recommend him for RC.